Refund policy

I. Delivery.

1.1. Regular delivery of Goods is limited to the territory of the United States and takes place to the address indicated by the Customer when placing the Order.

1.2. Delivery costs are added to the price of the purchased Goods and shown separately on the sales document. The Store may change the delivery options offered at any time, and the form of delivery accepted by the Buyer at the time of placing the order will be binding for the Sales Agreement concluded as a result of placing this Order by the Buyer.

1.3. Delivery of the ordered Goods is made by selected courier, or via delivery to a parcel locker. During the winter, due to the possibility of freezing and damage to the Goods, delivery to Parcel Lockers will be disabled. What will be described in the CART tab.

1.4. Delivery takes place to the address indicated by the Customer; the rights of persons receiving the parcel at this address will not be examined. If delivery is impossible or difficult due to the provision of an incorrect address or an address that has become incorrect or due to the fact that the delivery was not accepted at that address or was not accepted there immediately, the Customer is responsible for this.

1.5. The deadline for shipping (shipping understood as delivering the parcel to the courier company's point or handing it directly to the courier) is from 1 to 7 business days from the date the Customer sends the Order.

1.6. The Buyer or the recipient of the Order should check the condition of the package and the Goods upon delivery. If the delivered parcel is clearly damaged (visible signs of flooding, significant dents, tears in the packaging, etc.), it is recommended to refuse to accept it. In such a case, the shipment will be immediately returned to the Seller to clarify the matter and redeliver the ordered Goods.

1.7. When sending a courier shipment, the contents of the package should always be checked in the presence of the courier. In the event of damage or loss, you should refuse to accept the shipment and immediately write down a complaint protocol containing all objections to the identified irregularity in a clear and detailed manner and send it to the following address: escinea@thepolicybridge.com (the courier has the protocol )  .

1.8. When sending a parcel to a parcel locker, if damage or loss is detected, the parcel should be left in the locker or go to the nearest locker point to write down a damage report. Then, you should immediately inform the Store about the situation and describe any irregularities in a clear and detailed manner by e-mail to the following address: escinea@thepolicybridge.com

• Free delivery for purchases over $50 
• We deliver parcels on business days.
• The time needed for delivery by the courier company is counted from the moment the Goods are sent from the Store until the shipment is delivered to the address indicated by the courier or to the collection point.
• After sending the Goods from the Store, you will receive an e-mail or SMS message containing the shipment's waybill number, based on which you can track its delivery on the supplier's website and obtain information about the method and time of collection.

II. Complaints regarding the Goods.

2.1. Seller completely excludes liability towards Customers who are not Consumers for physical and legal defects (warranty). This exclusion does not apply to a natural person concluding a contract directly related to his/her business activity, if the content of this contract shows that it does not have a professional character for this person, resulting in particular from the subject of his/her business activity, made available on the basis of the provisions on the Central Register. and Information on Business Activity.

2.2. ESCINEA with its registered office in Washington DC, as a seller, is liable to the Customer who is a Consumer within the meaning the law.

2.3. Complaints resulting from violation of the Customer's rights guaranteed by law or under these Regulations should be sent to escinea@thepolicybridge.com. ESCINEA based in Washington DC undertakes, if possible, to consider each complaint within 30 days, and if this is not possible, to inform the Customer within this period when the complaint will be considered.

2.4. ESCINEA based in Washington DC informs that the subjective feelings of customers regarding their individual tastes do not mean that the Goods have defects within the meaning of the provisions of the Civil Code on warranty.

III. Complaints regarding the provision of electronic services.

3.1. ESCINEA. based in Washington DC takes steps to ensure the fully correct operation of the Store, to the extent that results from current technical knowledge and undertakes to remove any irregularities reported by Customers within a reasonable time.

3.2. The customer is obliged to immediately notify ESCINEA. based in Washington DC about any irregularities or interruptions in the operation of the Online Store website.

3.3. The Customer may report irregularities related to the operation of the Store in writing to the following address: ESCINEA. based in Washington DC 20003 at 1350 E Street SE, Suite 432 or by e-mail at  escinea@thepolicybridge.com  or using the contact form.

3.4. In the complaint, the Customer should provide his name and surname, correspondence address, type and date of occurrence of the irregularity related to the operation of the Store.

3.5. ESCINEA. based in Washington DC undertakes, if possible, to consider each complaint within 14 days, and if this is not possible, to inform the Customer within this period when the complaint will be considered.

IV. Right to withdraw from the Agreement.

4.1., the Buyer who is a Consumer has the right to withdraw from the Sales Agreement, without giving a reason, within fourteen (14) days from the date of delivery of the shipment.

4.2. The deadline to withdraw from the Agreement expires after 14 days from the date of delivery of the shipment.

4.3. To exercise the right to withdraw from the Agreement, the Consumer is obliged to inform the Store about his decision to withdraw from this Agreement by means of an unambiguous statement (made by telephone, sent by post or e-mail).

4.4. The consumer may use a withdrawal form, but this is not obligatory.

4.5. In order to meet the deadline for withdrawal from the Agreement, it is sufficient for the Consumer to provide information regarding the exercise of the right to withdraw from the Agreement before the deadline for withdrawal from the Agreement expires. As part of the information on withdrawal from the Agreement, it is recommended to provide additional information that will facilitate the identification of the shipment.

4.6. The goods must be returned in an unchanged condition, showing no traces of use and in the original company packaging. The Customer is liable for any reduction in the value of the purchased Goods resulting from the use of the Goods in a manner that goes beyond what is necessary to establish the nature, characteristics and functioning of the Goods.

4.7. The right of withdrawal cannot be exercised in relation to purchased Goods that have been unpacked after delivery and which cannot be returned due to the need to ensure hygiene and health protection. The Buyer is informed about the inability to withdraw from the Agreement for the purchase of products that have been unpacked and the reintroduction of which to the market by the Store would pose a risk to the hygiene and health protection of Consumers.

4.8. In the event of withdrawal from this Agreement, the Store returns all payments received, including the costs of delivering the Goods (except for additional costs resulting from the selected delivery method other than the cheapest standard delivery method offered by the Store) immediately, and in any case no later than 14 business days from the date in which the Store was informed about the exercise of the right to withdraw from this Agreement. The Store may withhold the refund of the above-mentioned amount until it receives the Goods back or until the Consumer provides proof of sending them back, depending on which event occurs first. The above provision does not apply to partial withdrawal from the Agreement (with respect to selected Goods under the Order) in the event of

4.9. The costs of returning the Goods are borne by the Buyer.

4/10 In the event of returning the Goods to the Store due to the Buyer's failure to collect the properly delivered Goods without terminating the contract, all costs of delivery and return of the Goods shall be borne by the Buyer.